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Products: Star RV Motorhome Rentals New Zealand - 2018 / 2019 Rates
   
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Helpful Info - Aus
Motorhome and Campervan Rentals in New Zealand

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New Zealand Depots:
Auckland -  Christchurch

Choosing a recreational vehicle bearing the Star RV emblem not only provides you with a superior driving experience but also an enhanced holiday experience. Passionate craftsmanship and cuttin-edge technology combine to produce a truly exceptional suite of recreational vehicles - all under 6 months old. Your home away from home will take you to the most wonderful places, introduce you to the most interesting people and leace you with the most moving of memories, so choose Star RV for the style and dependability that your holiday deserves.

Early Booking Discount
An Early Booking discount of 5% Off the daily rental rate
will apply to rentals that commence 180 days after the date of booking.
Early Bird Discount does not apply to rentals that start between 15 Dec 2018 to 15 Jan 2019
This discount does not apply to the Value Pack.
The Early Bird discount can be combined with long term discounts.
Long Term Discount
21+ days – 5% Discount on the daily rental rates
This discount does not apply to the Star Pack
Multiple rentals are eligible for the long-term discount
There are no further long-term discounts available on Flex Rates
2018 - 2019 Flex Rates
Valid from 01 April 2018 - 31 March 2019

Flex Rates allow us to offer flexible pricing, which gives you the opportunity to secure the best possible rental rate. The Flex Rates are based on a very simple system of supply and demand. So when there are a large number of vehicles available for hire from a particular branch then the rental rate is lower.

This way you can benefit from the lower rates offered. Generally, this means that the earlier you book the cheaper the rate! There will also be great Standby Rates!

However, once booked, should you need to amend the dates, the prevailing rates will apply. We get advised of new flex rates each week. Therefore each quote only valid until the end of each week.

Please Contact us for this weeks Great Flex Rates

 

Available Vehicles

Rates are calculated per calendar day.

Rates Include:

  • Unlimited Kilometres
  • Vehicles less than 12 months old
  • 15% GST
  • Extra Driver / Renter Fees
  • Easy Check out and check in
  • Personalised Vehicle Consultation *
  • Valet Service*
  • Linen and bedding including Linen Exchange Service*
  • Kitchen Equipment*
  • Full Water Tank
  • Gas Bottle Exchange Service* for hires of 14 days or more in length
  • Transfer on day of pick up and drop off from the Airport
  • Skoot Camper Tablet

*Valet Service:
Customers on hire may visit any Star RV branch while on hire to have their vehicle cleaned, oil and water checked. Customers must call 48 hours prior to arrange this service.

*Freshly Laundred Linen Bedding:
Includes pillow, pillowcase, sheet and towel per person and one doona (duvet) per bed. Star RV clients may also exchange their linen and bedding during their rental at any Star RV Branch. Clients must call 48 hours prior to arrange this service.

*Gas Bottle Exchange Service:
Every 14 days of hire clients can visit a Star RV branch to exchange their used gas bottle for a full gas bottle.

*General Equipment:
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, ire extinguisher , bucket/hose and broom.

*Kitchen and Personal Kits:
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

*Campground Guides:
Each vehicle is supplied with complimentary campground guides.

*Personalised Vehicle Consultation:
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips

Star Pack:
Add NZD $65 per day. The maximum amount payable per rental segment for an Inclusive Rate is NZD $3,250 - i.e. 50 days rental.
The minimum amount payable per rental segment for the Star Pack will be based on the minimum rental period applicable for your rental.

  • Nil Liability
  • Unlimited Windscreen and Tyres willbe covered for accidental damage
  • Undercarriage damage
  • One Way Rental Fee
  • Road User Recovery Fee
  • Pre-purchased Gas Bottle
  • Snow Chains (on request)
  • Camping Chairs and Table
  • Heater / Fan
  • Baby or Booster Seats (on request).

Rental Extension:
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Star RV Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at an Star RV Branch immediately on confirmation of the rental extension.

Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.

Rental Charges:
Rental days are charged per calendar day. The day of pick-up is calculated as the irst day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.

What is Flex Rates:
Flex Rates allow us to offer lexible pricing, which gives you the opportunity to secure the best possible rental rate. The Flex Rates are based on a very simple system of supply and demand. So when there are a large number of vehicles available for hire from a particular branch then the rental rate is lower . This way you can beneit from the lower rates offered. Generally, this means that the earlier you book the cheaper the rate! There will also be great Standby Rates!

Branch Locations:
Star RV has branches in Auckland and Christchurch.

Branch Hours:
Branches are open seven days a week, 8am to 4:30pm. Latest pick up is 4pm. Branches will be closed Christmas Day, New Years Day and Good Friday.

Public holiday Surcharge:
A NZD $100 surcharge will apply to all rentals picking up and/or dropping off on National public Holidays:

  • Easter Monday (02 April 2018)
  • ANZAC Day (25 April 2018)
  • Queen's Birthday (02 June 2018)
  • Labour Day (22 October 2018)
  • Boxing Day (26 December 2018)
  • Day after New Year's Day (02 January 2019)
  • Waitangi Day (06 February 2019)

*Dates are correct at time of release. Dates subject to change.

Vehicle Condition:
Vehicles must be returned with the interior cleaned and holding tanks emptied. The vehicles exterior does not require cleaning unless it is difficult to ascertain the condition of the vehicle on return. Fees will apply if the vehicle is not returned in the required condition.

Transfer:
Vehicles must be collected and returned to our branches (not airports). A transfer to the Star RV branch from the Airport and vice versa is provided free of charge.

Kilometres:
Rates include unlimited kilometres.

Payment at Branches:
For security reasons, Star RV will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by Credit Card or Debit Credit Card. The Bond cannot be paid with a pre-paid Credit Card.

Taxes:
Our rates include GST of 15%.

Road User Recovery Fee:
The Road User Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.

The fee per 100km is as follows:

  • Aquila RV.......NZD $6.22
  • Pandora RV.....NZD $6.62
  • Hercules RV ...NZD $6.62

We reserve the right to amend the Road User Recovery Fee upon Government intervention.

Credit Cards:
We only accept Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 2.00% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge on any transaction.


Exchange Rate / Currency Variations:

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.


Rental Duration:
The minimum rental for all vehicles is seven days.
Between 15 December 2018 and 10 January 2019, a minimum rental period of 14 days applies. Between 1 February 2019 to 12 February 2019, a minimum rental period of 10 days applies.
Minimum rental periods are subject to change during peak periods.

One Way Rentals: (included in the Star Pack)
A one way fee rental fee of NZD $250 is charged for rentals between the North and South Islands and vice versa:

The following one way fees apply:

North to South Rentals
- Pick-up 01 April 2018 to 30 September 2018 a one way rental fee of $100 applies
- Pick-up 01 October 2018 to 31 March 2019 a one way rental fee of $300 applies

South to North Rentals
- Pick-up 01 April 2018 to 31 October 2018 no one way rental fee applies
- Pick-up 01 November 2018 to 31 March 2019 a one way rental fee of $250 applies

Driver’s Licence and Minimum Age:
A current and full motor vehicle driver's licence is required. If the driver's licence is not in the English language then an international driver's licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver's licence must have been held for at least two years and be valid for the whole length of the rental. The original driver's licence must be shown at time of pick-up when the driver is present. Drivers must be 21 years of age or over.

For a hassle free check out, guests can pre-register all drivers prior to pick-up - please contact us for more details.

L.P. Gas Refill Service Fee: (Included in the Star Pack)
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:

  • NZD $25 - Aquila RV
  • NZD $35 - Pandora RV & Hercules RV

The gas bottle can be returned empty to Star RV at the completion of the rental. The fee applies for each part of a multiple rental.

Additional Extras:

Additional Extras
Camping Table (Included in the Star Pack) NZD $24 per rental
Camping Chairs (Included in the Star Pack) NZD $17 each per rental
Snow Chains (Included in the Star Pack) NZD $50 per rental (must be pre-booked)
Heater / Fan (Included in the Star Pack) $15 per rental
Skoot & GPS NZD $10 per day up to a maximum of NZD $150 per hire
(GPS activated whilst on hire) - price subject to change without notice
Skoot & GPS & WiFi (1 GB) NZD $15 per day - price subject to change without notice
Toilet Chemicals $2.50 each

Baby Seats: (Included in the Star Pack)
Baby seats (must be pre-booked) suitable for children from 6 months to 3 years of age can be fitted to the Motorhome Range. Cost is NZD $35 each per rental. Baby seats can only be fitted in selected models. Baby Seats are always on request. Children under 6 months of age cannot be accommodated in any of the Motorhomes.

Booster Seats: (Included in the Star Pack)
A booster seat (must be pre-booked) suitable for a child between 3 and 8 years of age can be supplied for the Motorhome Range. Cost is NZD $35 each per rental. Booster seats can only be fitted in selected models. Booster Seats are always on request.

First Aid Kits:
A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a NZD $50 fee is charged when the vehicle is returned.

Extended Roadside Assistance:
Extended Roadside Assistance - NZD $4 per day capped at 25 days. This includes opening vehicle on lock out, lost key replacement up to NZD $120, emergency towing up to 25km, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 20 litres.

Windscreen and Tyre Protection Plus Extended Roadside Assistance:
Windscreen and Tyre Protection Plus Extended Roadside Assistance - NZD $7 per day capped at 25 days. This includes 1 windscreen, 2 tyres, opening vehicle on lock out, lost key replacement up to NZD $120, emergency towing up to 25km, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 20 litres.
 

Multiple Rentals:
Consecutive Star RV Motorhome/Campervan rentals on standard rates can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.

Ferry Reservations:
Ferry reservations can be dificult to manage during high season. We recommend that a reservation is made for a 7.3m vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible upgrades.

Travel Restrictions:

  • Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads. The only exception to this is the last remaining kilometres of loose road surface on any major ski field access roads or any recognised campground access road less than 12 kilometres in length.
     
  • No vehicle shall be driven on Skippers Road (Queenstown), The Crown Range Road/Cardrona Valley Road from Cardrona to Arrow Junction (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) and North of Colville Township (Coromandel Peninsula).

Star RV reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Change of Drop Off Destination:
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Star RV. Subject to the change being approved, a minimum additional charge of NZD $750 will apply.

Repairs:
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to NZD $100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over NZD $100, Star RV will need to be informed in advance. All vehicles are enrolled in the New Zealand Automobile Association and 24 hour emergency roadside assistance is available.

Holiday Disruption Coverage:
Should the hirer's motorhome holiday be disrupted by a mechanical breakdown as defined below (which does not extend to accident or damages caused by the renter), for more than 12 working hours after reporting to Star RV, the renter will be reimbursed up to a maximum of the gross daily rental rate for each day affected until the problem is rectified. Failure of mechanical and accessories which includes living cabin air conditioner, water pump, shower/toilet, refrigerator, stove/grill must be assessed by a branch or authorised repairer.

Reimbursement is only possible when Star RV has been contacted to rectify the problem and the hirer cooperates to do so. Failure to notify Star RV acknowledges that the issues is of such a minor nature that the hirer makes no claim for loss of time in respect of their rental. Defects and repairs of Wi-Fi, travel devices, radio, TV, CD or DVD player, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from Holiday Disruption Coverage.

The following conditions results in the compromised performance of accessories and as such Star RV will not be held liable for financial compensation:
- Air conditioners in temperatures over 36 degrees Celsius
- Electric and Propox Gas heaters in temperatures under 4 degrees Celsius
- Freezing of water pumps in temperatures below 2 degrees Celsius

Infringements and Administration Fees:
Star RV reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Star RV reserves the right to charge for associated administration costs for processing the fines (irrespective of liabilty). An administration fee of NZD $75 per fine will be applicable.

Change Of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category:
Vehicles cannot be requested by make or model, only by vehicle category.

Vehicle Age Guarantee:
All vehicles in the Star RV leet are less than 12 months old. This age is determined from the date the vehicle is irst on leet.

Voluntary Downgrade:
Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.

Limit of Liability:
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remaind of the hire period.

Important:
We reserve the right to refuse any rental at our discretion.

Animals:
Service dogs are permitted to travel in our vehicles with prior permission from Star RV. No other animals are permitted in our vehicles.

Smoking:
Smoking is not allowed in our vehicles.

PROTECTION PACKAGE

Personal Injury:
New Zealand legislation provides limited coverage for personal injury. Star RV strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.

Property Damage:
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of NZD $75 will be charged per claim.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV, not at the completion of the rental Period. Star RV reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Standard Liability:

Cost per day
Bond
Liability
Standard Liability
Included
$7,500
$7,500
Liability Reduction Option (VIP Cover)**
(included in the Star Pack)
$47*
(max charge $2,350
ie 50 day rentals)
$250
$0

* The minimum amount payable for each reduction option per rental will be based on the minimum rental period applicable for your rental.
** Includes one windscreen, two tyres and demurrage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.

Bond:
For security purposes, only a credit card can be used to provide a Bond. With Standard Liability, the bond will be debited to the credit card immediately. When the bond is debited a non- refundable credit card administration fee will apply of 4.5% for American Express and Diners Club and 2% for Visa, MasterCard, Visa Debit and MasterCard Debit. With Liability Reduction Option (VIP Cover) the Bond is payable to Star RV by an open signed credit card imprint with an obtained (sufficient funds must be available) for $250. The credit card holder must pre-present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged. Refunds by credit card including bond refunds can take up to 21 working days depending on the renter's Financial Institution.

Bond Roll Overs are permitted for Star RV multi hires only within the same country when the bond is banked.

Full Responsibility:
At all times the renter is responsible for:

  • Damage caused where the terms of Rental Contract have been breached.
  • Damage caused by negligence.
  • Damage caused to the Vehicle in any way by part or total water submersion or salt water.
  • Damage caused to the Vehicle by the renter's wilful conduct.
  • Damage caused to the Vehicle by the use of snow chains.
  • Damage caused due to a single vehicle roll over.
  • Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage caused to tyres and windscreen except where the Reduction Option has been purchased.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage to the awning or overhead of the Vehicle.
  • Damage to the underbody of the Vehicle except where the Star Pack has been purchased.

Travel Insurance:
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

Cancellation Fees:

If cancelled 91+ days prior to pick up - No Fee
If cancelled 90 to 22 days prior to pick up 10% of Total Rental (minimum $250)
If cancelled less than 7 to 21 days prior to pick up 20% of Total Rental (minimum $250)
if cancelled less than 7 days prior to pick up 50% of Total Rental (minimum $250)
If cancelled on the day of pick up or no show 100% Total Rental (minimum $250)
If vehicle is returned early No Refund available

Original pick-up date is used to calculate the cancellation fee.

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Telephone: (+61 3) 9584 0896 Fax: (+61 3) 9584 0840   Toll-Free Australia: 1300 663 854
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